COMMON QUESTIONS

It’s okay to ask the basics.

Here are some answers to help you decide. You don’t need to know about technology before talking with us.

I don’t know what I need. Can you help?

Yes. Tell us about your business and what you would like to improve. You do not need to choose software or write a technical plan before contacting us.

Do I need a whole business system?

No. A simple website may be enough. We can add appointments, estimates, or customer tools later when you need them.

Can you work with my existing website or tools?

Often, yes. We look at what you already use and discuss what can stay, what needs updating, and any costs before making changes.

What if I don’t have finished text or photos?

Tell us what you already have. We’ll make a list of the content needed and agree on who will provide the writing, photos, and business details before building.

How long does a website take?

A focused small-business website typically takes 3–6 weeks once content and approvals are available. A redesign commonly takes 4–8 weeks. We confirm a schedule for your project before work begins.

Can we work together in Spanish?

Yes. You can discuss your project in English or Spanish. We can also plan a website in both languages.

How do I ask for a change after launch?

Use your client account to send a request with the text, photos, or details you want changed. You can follow its progress and review the change before it is published. Bigger additions are discussed and quoted separately.

Is building my website included?

Yes. Every monthly plan includes the website build. There is no setup fee. We agree on the pages and features for your plan before work begins.

What happens if I cancel?

Cancelling ends your whole service, including the hosted website, customer portal access, and ongoing support. The monthly plan does not transfer the website to you. If you want to move the website elsewhere, arrange a separate buyout before ending service.

Can I buy the website and move it elsewhere?

Yes. Website buyouts start at $1,200 for Basic ($29/month). The buyout is $2,899 for any other plan. Only the website is transferred. Customer portals are proprietary and are not included. You will need another developer to set up the transferred site and make it work with separate hosting.

Are outside service fees included?

Payment processing, paid software, and message usage can have separate fees. We identify the outside services your project needs and explain their costs before you agree to them.

Have another question? Let’s talk →