Grounded context
Limit drafts to approved service information, customer records, and relevant conversation history.
BUSINESS SYSTEMS
Human-Reviewed AI Communication
AI-assisted summaries, response drafts, and follow-up suggestions grounded in approved business context and reviewed by a person.
Plan this projectDIRECT ANSWER
NDWS uses AI to shorten reading and drafting work—not to impersonate staff or make unsupported promises. Customer-facing output stays tied to source information, clear rules, and human approval.
WHO THIS IS FOR
A focused fit for practical growth.
Teams handling repeated inquiry questions
Owners who need concise conversation summaries
Businesses that want faster follow-up without an autonomous chatbot
THE BUSINESS PROBLEM
Fix the handoff, not just the screen.
Generic AI replies can invent pricing, availability, policies, or project facts. They also create risk when sensitive information is sent to an unapproved provider or messages are delivered without review.
NDWS uses AI to shorten reading and drafting work—not to impersonate staff or make unsupported promises. Customer-facing output stays tied to source information, clear rules, and human approval.
WHAT NDWS BUILDS
A foundation that works after launch.
Reviewable output
Show the proposed message and source context to an authorized person before sending.
Measured assistance
Track acceptance, edits, response time, and failure cases so automation earns continued use.
KEY CAPABILITIES
Useful on day one. Ready to evolve.
01Conversation summaries
02Reply drafts
03Suggested follow-ups
04Tone guidance
05Approval workflow
06Usage reporting
EXAMPLE WORKFLOW
A clear path through the work.
1Receive
2Gather context
3Summarize
4Draft
5Review
6Send
SCOPE GUIDANCE
Know the starting point before committing.
Typical timing
AI assistance is introduced after the underlying customer record and approval workflow are reliable.
Pricing approach
Limited drafting assistance can be included in Flow. Custom context, evaluation, and automation are scoped in Scale, with provider usage shown separately.
Service area
English and Spanish assistance can be configured for Washington businesses after approved language, privacy, and reviewer requirements are defined.
FREQUENTLY ASKED QUESTIONS
Questions business owners ask before starting.
Will customers know a draft used AI?
Disclosure depends on the use case and applicable policies. NDWS does not design AI to falsely claim personal knowledge or hide material automation.
Can AI answer from our policies?
It can draft from approved source material, but important commitments, pricing, legal, safety, and exception cases should be reviewed by a qualified person.
Is customer information used to train public models?
Provider data controls vary. NDWS reviews the selected service and configuration; the project should not assume consumer-product defaults are appropriate for business records.
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